Amphitheatre FAQ

All of our concerts start at 8:00 pm unless otherwise noted on your ticket. The concert bowl opens at 7:00 pm* at which time you may begin selecting your seats.

*Active Great Estates Niagara Wine Club members may select their seats in the concert bowl beginning at 5:00 pm.

BE PREPARED to allow plenty of extra travel time as performances are typically Saturdays, and often on long weekends, when traffic is at its worst!

The Concert Bowl opens at 7:00 pm* allowing for plenty of time to make your way into the theatre and be seated. We employ ushers to assist you with seating, if necessary. Those arriving after the show begins may not be seated until there is a suitable ‘break’ in the performance, as determined by the amphitheatre manager.  

*Active Great Estates Niagara Wine Club members may select their seats in the concert bowl beginning at 5:00 pm.

Our amphitheatre is located just behind Jackson-Triggs Niagara Estate Winery. The winery address is 2145 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0. Download our Map

Parking is available at the Winery. For most concerts we will offer golf cart shuttle service to the amphitheatre from parking lot for those with mobility issues.

Extend your stay in beautiful Niagara with accommodations at White Oaks Resort & Spa. Visit whiteoaksresort.com using promo code CONCERT to access an exclusive concert package including one-night accommodation. Concert tickets are NOT included in the White Oaks package.

Hotel and Dining information is available on the Niagara-on-the-Lake Chamber of Commerce webpage. Our concierge (905-468-4637 x 6173) would be happy to make some recommendations as well.

The approximate run time of our shows, including intermissions, is 1.5-2 hours. Most concerts include an opening act.

Rain or Stars, the show will go on. Whether it looks like rain (or not), we recommend you bring your umbrella, and light rain gear. Come prepared for any eventuality. As Mark Twain once said, “Water, taken in moderation, cannot hurt anybody”.

We do have provision of a limited number of complimentary rain ponchos. Keep in mind that this is outdoor seating, and the audience section of the theatre is not covered; we encourage you to come prepared with a light jacket and rain gear in the event that the weather turns inclement and/or the temperature drops when the sun sets. We want you to be comfortable!

The safety of our artists, guests and staff is always our top priority.

As an outdoor venue, comfort is the key. We encourage casual attire, and in the event of rain, the show will proceed. The audience section is not covered, so come prepared with a light jacket, rain gear and an umbrella in the event that the weather turns inclement and/or the temperature drops when the sun sets.

Wearing proper shoes can help prevent or reduce the risk of a slip, trip and fall incident. Don’t wear shoes with leather or smooth-surfaced soles, or spiked/high heels.

Yes, there is wheelchair and assisted seating available in our amphitheatre. If you require wheelchair seating - or have any other special seating needs - please call 905-468-6163.

Yes, there is limited wheelchair parking that is available on a first-come, first-served basis.

If you have any specific seating needs to accommodate mobility, please call our box office representative for help at 905-468-6163.

Due to the fact that we are a licensed establishment, by municipal Health & Safety Standards we are to be the sole provider of food. We offer culinary experiences at the winery; be sure to check the website for updates. Before and during the performance, our concession in the Hospitality Tent will be open.

For the safety of all guests, baggage checks will be conducted at the gate. Any outside food or drink will be confiscated and admittance may be denied without refund.

The Cellar Dinner begins at 5:30 pm with a sparkling wine reception followed by a four-course fixed menu in our barrel cellar. Guests may select their concert bowl seats starting at 5:00 pm. Seating is limited; reservations required.* If you are attending the dinner with other guests, please let us know so we can arrange seating accordingly.

DIETARY RESTRICTIONS & DINNER SEATING REQUESTS may be communicated directly to Jennifer Cowan, 905-468-4637 x 6163 or jennifer.cowan@arterracanada.com

*Concert & Cellar Dinner is sold as a package at the time of purchase.

No. Wine by the glass is sold at designated locales in or near the amphitheatre.

Tokens for wine and concession items may be purchased on concert day in the Hospitality Tent. Leftover tokens can be used at other concerts in the season.

WE PROVIDE CHAIRS. Any chairs or seating solutions brought with you will not be permitted to enter the amphitheatre. 

Generally, we do not set age limits for any of our productions. Parents are reminded, however, that most live, professional theatre, unless advertised as being for children or for the family, is intended as adult entertainment and may not be enjoyed by, or be suitable for, children. Please be aware that if you do bring a young child and the child creates a disturbance, you may be asked to leave the amphitheatre.

Everyone in a live theatre audience, regardless of age, must have a ticket. This is the case even if the child sits in your lap.

We feel that our events are of high quality and excellent value. Ticket pricing is determined by the event.

No, our concerts sell out quickly and we are unable to “hold” or “reserve” tickets that are unpaid for. All tickets may be purchased online. We accept Visa, MasterCard, American Express and Discover credit cards.

Seating is general admission. 

After you purchase your tickets you will receive an email confirmation from Tixr (no-reply@tixr.com). Your order confirmation is not your ticket. Please follow the links in the email to access your tickets, or login to your TIXR account to view your ticket(s)

Please be sure to add no-reply@tixr.com to your safe senders list to avoid having tickets end up in your junk mail.

You must bring a copy of your tickets (digital or print) with you to the Amphitheatre. There is no will call and we will not have your tickets available to pick up at the box office.

Purchase from or resale by unauthorized sources may invalidate ticket. Tickets purchased from these sources cannot be guaranteed and if they are counterfeit, the ticketholder will unfortunately be refused admission. If an event is cancelled or rescheduled, only the original purchaser may be eligible for a refund.

Tickets must not be resold. Arterra Wines Canada reserves the sole and unfettered right to invalidate any ticket purchased from or resold by any unauthorized source without refund.

Although our concert tickets are non-refundable, occasionally, life happens and tickets are returned to us. If tickets come available, we will release all available tickets on a future date. Please join the Wait List to be informed of the ticket block re-release, should tickets come available.

The Jackson-Triggs Amphitheatre is a smoke-free venue. The use of cigarettes, cigars, and e-cigarettes (or similar) are prohibited. 

Although the law has changed, our policy has not. We are a cannabis-free facility. Please leave your marijuana at home.

There are portable washrooms located near the amphitheatre, or you may use the public restrooms in the main building.

Yes, but out of respect for the performers and other guests, flash photography is NOT allowed.

No, not while there is an audience in the amphitheatre. You may certainly ask the cast, crew and front-of-house staff to stay late and perform privately for you, if you dare!

Although some other Niagara-on-the-Lake hotels do have shuttle services available to their guests we recommend that you take a taxi and we would be happy to call one for you after the event!

Alternatively, you can arrange a Designated Driver Service such as WE DRIVE Designated Driver prior to the concert.

You may leave your vehicle on our property overnight, but RVs, campers, etc. are NOT permitted to park on our property overnight.

Most performances have a twenty-minute intermission.

Some do enjoy signing autographs and if they oblige they will do so in the Great Hall after the performance.

For the enjoyment and comfort of other guests kindly ask you to leave your pets at home when you come to a concert at Jackson-Triggs. Exceptions are made for registered service animals. 

All our quoted prices are in Canadian dollars and are subject to HST.

Yes you can! Submit your contact info by signing up online here.

Call our concierge desk at 905-468-4637 x 6173.